Online Store Frequently Asked Questions

How long does it take for my order to get to me?
How soon after I place my online order will I be able to pick it up at the store?
Are all of the products I see online also available at your store?
What is your return policy?
Something is wrong with the contents my order. What should I do?
How much does shipping cost?
Why are all of the shipping options unavailable to me?
Can I place an online order, select “pick up in store” and send a courier to come and get it?
Do you ship outside North America?
Can I place a bulk order?
Can I order something that's out of stock?
I have a discount card for your store. Can I use it for online purchases?
Why does the item I received look slightly different in colour than it did online?

 

How long does it take for my order to get to me?

Online orders are processed and shipped within three business days.  Shipping times depend on the shipping service selected during checkout (1-5 business days, depending on the service).  If you need your order by a specific date, please select the appropriate shipping service and let us know the date you need it by in the comment section of our order; we will do everything we can to accommodate you.  Orders are picked up from our store by Canada Post each business day at 1pm.

How soon after I place my online order will I be able to pick it up at the store?

***Notice for customers who placed orders before October 20, 2016*** We've been experiencing technical issues with our online store not sending out the automated emails to let customers know when their orders are ready for pick-up.  If you placed an order for pick-up before October 20, your order is ready for your to pick up at the store at your convenience.

Online orders are processed within three business days (during the busy Halloween season, they are usually processed within one business day and often in just a few hours).  You will receive an email from Malabar Ltd telling you that your order has been processed and is ready to be picked up.  Please wait until you receive this email before coming to pick up your order.  If you need to pick up your order by a certain date, please let us know in the comment section during checkout and we will do our best to accommodate you.

Are all of the products I see online also available at your store?

All of the products you see online are currently in-stock at our 14 McCaul Street, Toronto.  If you come to our Toronto store and don’t see the item you saw online, our staff will be happy to help you find it.

The selection and stock at our 1610 Merivale Road, Ottawa store differs from our Toronto store.  Please contact our Ottawa store to inquire whether a product is available at that location.

What is your return policy?

We accept returns on dance shoes and non-intimate dancewear within two weeks of delivery, so long as they are in good condition and the customer can provide the receipt.  All costumes, novelties, makeup, contact lenses, wigs, hats, tights and foot accessories are final sale.  Click here for more information on our return policy.  If you would like to return your order, please contact us for information on sending your order back to us.

Something is wrong with the contents my order.  What should I do?

If your order is damaged or incorrect, please contact us so we correct our mistake or refund your order.

How much does shipping cost?

Shipping is calculated by Canada Post based on the weight of your order, how far it’s going and how soon it is required.  To get a shipping quote before making your purchase, add all of the items you would like to order to your cart and enter in your full mailing address in the check-out section; the online store will provide you quotes for all the shipping options available to you.

Why are all of the shipping options unavailable to me?

The online store cannot calculate your shipping costs until you enter in your full mailing address, including postal code and country.  There are also no shipping options available to customers outside of North America.  If you are a North American resident and have entered in your full address and still have no shipping options available to you, please contact us so we can help you and fix the problem.

Can I place an online order, select “pick up in store” and send a courier to come and get it?

Yes.  Please wait until you receive the email from us confirming that your order has been processed and is waiting to be picked up before you send a courier.  Also, please make sure your courier knows to pick up from the store cash and knows to give your full name as it appears on your order.

Do you ship outside North America?

Unfortunately, at this time we do not ship outside North America.

Can I place a bulk order?

It is usually possible for us to special order in a larger quantity of an item (or items) for a customer.  If you’re interested in placing a special order, please contact us for more information on timing and costs.

Can I order something that's out of stock?

It is usually possible for us to special order in a sold-out item for a customer.  If you’re interested in placing a special order, please contact us for more information on timing and costs.

I have a discount card for your store. Can I use it for online purchases?

No, unfortunately our discount cards are for in-store purchases only.

Why does the item I received look slightly different in colour than it did online?

We do our best to represent all of our products accurately on the online store and to provide colour charts for customers to choose products from home.  Unfortunately, due to differences in screen configurations, it can be difficult to get a 100% accurate colour representation.  If exact colour matching is a necessity, we recommend coming into the store to view items in person before purchasing them.